Elwood Beaches - Terms & Conditions

Terms and Conditions Of Trade

Payment

1	Payment of deposit or total fee for your booking indicates acceptance of these Terms and Conditions.
2	Payment will be made by credit card only.
3	Seven consecutive nights in the one property will be charged as one week.
4	A deposit of 50% of our total fee is required to confirm your booking if you book more than 6 weeks prior to your arrival.
5	The balance of payment will be charged to the same credit card that was used to pay the deposit (unless we are informed otherwise), 10 days prior to your arrival.
6	If you book less than 3 weeks prior to your arrival, the total fee must be paid to confirm your booking.
7	If you cancel or reschedule your booking less than 6 weeks prior to the scheduled commencement of your stay, your deposit is not refundable if, after making all reasonable efforts to do so, we are unable to obtain an alternative booking of equal value. A minimum $100 cancellation fee will apply to all cancellations.
8	Once full payment is made, no refunds will be given.
9	Security for payments required under these terms and conditions must be provided by credit card.
10	Invoices are issued, and payment must be made, in Australian dollars.
11	By making payment of the total fee, you have an exclusive licence to occupy the property for the days specified when you book (but not possession).

House Rules

12	The number of guests staying at the property must not exceed the number agreed to in the booking details. In the event that any additional persons stay at the property, an additional fee may be charged according to our usual rates.
13	If pets are entering the property or staying at the property (only allowable for pet friendly properties), this must be disclosed at the time of booking, otherwise we reserve the right to terminate the booking without refund. In that case we will not be responsible for finding or funding alternative accommodation. All disclosed pet stays will be referred to on your invoice and there is a surcharge per clean for pet guests. This surcharge covers a small amount of additional cleaning time that may be required for a pet stay. If extensive additional cleaning is required, this will be charged for using the credit card provided for payment (or left for security). The general house rules for pet guests are please do not allow them on the beds and furniture.
14	You will agree to any other reasonable house rules which may be made available to you at the property.
15	In the case of Boutique Stays properties which are part of a residential apartment complex, guest are required to enter and exit the property quietly. The noise level must be inaudible from adjoining properties between 10pm and 8am Sun-Thu, and between 11pm and 9am Fri-Sat.
16	All guests are expected to behave in a manner that does not cause distress to our neighbours or interfere in any way with their right to enjoy their properties. We reserve the right to remove guests who do not adhere to this code of behaviour. In these cases, no refund will be due, and we will not be responsible for finding or funding alternate accommodation, nor will we be responsible for any other associated costs.

Check In and Check Out

Check In and Check Out procedures will be detailed in the Property Information package forwarded to you following payment of deposit. Whilst we are more than happy to provide early Check In and late Check Out wherever possible, this can only be confirmed at the last minute as it is dependent on other bookings at the time. Failure to adhere to those procedures could result in the incurring of additional costs.

Breakages and Losses

18	You are responsible for leaving the property in the state in which you found it on arrival. All breakages or losses must be reported immediately to us. Whilst we will not pursue reimbursement for minor accidental damage or normal wear and tear, the total cost of making good any other damage or loss to the property, garden or contents will be charged for using the credit card provided for payment (or left for security).
19	Cleaning services on your departure are included in your rates. Properties may also include interim cleaning services for stays of longer than a week. This will be detailed in your pre arrival information. Guests are expected to leave the properties in a neat and tidy state without the need for extensive, excessive cleaning. You are responsible for all cleaning charges in the event that the property is left in a state that requires more than reasonable cleaning. This will be charged for using the credit card provided for payment (or left for security).
20	Neither Boutique Stays nor the owners of the property are liable for loss to you of any personal belongings while you are in the property.

Complaints

21	You should not wait until you return home before complaining about any matter as no inspection can be carried out when others are occupying the property. We welcome hearing from you in relation to any complaints or concerns and prefer that you phoned us immediately so that matters can be resolved quickly.
22	The place of law is Victoria and the courts of Victoria have exclusive jurisdiction.

Termination

23	Your occupation of the property may be terminated by Boutique Stays without notice in the event that you breach any material term or condition or in the event that any amount due is not paid.

Disclaimer

24	Boutique Stays enters into this agreement on behalf of the owner of the property and is not liable to you in relation to the property or any services.
25	Neither Boutique Stays nor the owner of the property can be held responsible for failure or interruption to power or services to the property for reasons beyond our control.
26	To the fullest extent permitted by law, Boutique Stays and the owner disclaim all warranties in relation to the provision of services and the use of the property, and otherwise our liability is limited at our option to the supply of the relevant services again or the payment of the cost of having services supplied again.
27	Neither Boutique Stays nor the owner are liable for any indirect, incidental, special and/or consequential damage or loss of profits which result from use of the property and services provided to you.

Conditions Of Use of Website

This website is owned and operated by the owner of the business it is associated with (Owner). Your access to this website is conditional upon your acceptance and compliance with these Conditions of Use and any subsequent amendments to them, and constitutes your agreement to them.

You must not use this website for any purpose which is:

(a) unlawful; or
(b) prohibited by the Conditions of Use.

All content on this website is the copyright of the Owner and/or its suppliers and/or licensors unless otherwise indicated. Unauthorised use is prohibited. You may download and view the content for your personal, non-commercial use provided that all Content is intact and in the same form as presented on the Website. Otherwise, you have no license or right in relation to any copyright of the Owner or any third party.

Any third party trademarks are used only to identify the products and services of their respective owners, and no sponsorship or endorsement should be inferred.

We make no representation about the accuracy, reliability or completeness of the content of this website, or that the website operates error-free or virus-free. To the fullest extent permitted by law, we disclaim all warranties in relation to the content, and otherwise our liability is limited at our option to the supply of the relevant services again or the payment of the cost of having services supplied again. We will not be liable for any indirect, incidental, special and/or consequential damage or loss of profits which result from any use of, or inability to use, this website.

For your convenience, this website may contain hyperlinks to other websites that are not under our control. We are not responsible for the contents of any linked site, which you link to and use entirely at your own risk.

We may terminate this agreement and your access to this website at any time without notice, in which case, you will no longer be authorised to access this website, and these Conditions of Use will survive termination.

These Conditions of Use are governed by the laws and courts of Victoria. Any invalid or unenforceable Condition is severable and will not affect the remainder of the Conditions of Use. All rights not expressly granted are reserved.